How I lost (a lot of) money using KLM's refund request form

Bad form design can be costly for the user - so it was for me. KLM's refund request process is so bad that it needs a redesign asap.

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from Handpicked stories about Digital design on Medium https://medium.com/@typelover/how-to-loose-a-lot-of-money-using-klms-refund-request-form-3a4542bcaee4?source=rss-------8-----------------digital_design
via Warrington Services